Marketplace ANKA
How do I request a personalized or custom-made item?
ost designers on Anka offer personalised and custom-made items. This can also be done for special occasions (weddings, ceremonies etc.). You will often see "on order and customisable" on designer's shop. Feel free to reach out to the seller after ...
What are the general conditions of sale on Anka?
It is important to read the following two documents, in order to know the rules that govern sales on Anka. Seller guidelines The general use conditions
The display of products on the pages
There are 2 types of pages on which your products will be displayed to customers in a particular order: 1. The search results page When you do your shopping using the filters, you land on the search results page. This page displays the products of ...
Be visible on Anka
As designers or sellers we seek to be more visible to buyers and to stand out from the others. The visibility on Anka is directly linked to the sales volume. The more you sell,the more your products are appreciated and positively evaluated, the more ...
Visibility rules: how are creations displayed
The visibility of a product depends on 2 parameters: the popularity score and the shop score. The popularity score is a function of 4 variables. Each variable is evaluated as to obtain a score out of 10. The popularity score includes: As for the shop ...
What are good product pictures ? Our checklist
Good product pictures are essential to your marketing. They catch the eyes and build trust for your customers, 2 key components for any brand that wants to last. Good pictures can be used both on your shop and your social media. On Anka 50,000+ ...
I would like to be your supplier
The marketplace Anka.africa is an e-commerce platform allowing designers to sell their creations independently. Therefore, we do not sell products by our own.
Report a product
Report a product If a product looks like counterfeit, the picture or the description has sexual or offensive content, or any other reason you judge useful, you can report it. To do so, go to product page and click on “report this product to Anka” ...
Anka commission rate
The ANKA subscription allows you to use all the services provided by Anka (Marketplace, Shipping, Direct payment, storefront) . It will cost €60 a quarter, €100 a semester, or €200 a year. You have the choice within these plans. When an item is sold, ...
Products authorized for sale
Anka.reserves the right to deactivate products that do not comply with the list of authorized creations, and those reported as copies or plagiarism. If it happens several times at the same creator's, it is his shop which risks being deactivated. ...
Sell more through social media
Federating your community around your brand is essential for your awareness. It is one of the essential elements to enlarge one's customer base. But it doesn't take much time to invest. The ideal post rate It takes at least 1 post per day to build ...
I want to share my products on Anka's social media pages
I want to share my products on Anka's social networks Generally, we post on Facebook and Instagram: new shops and new products products with beautiful photos the promotions the bestsellers of the month, which have on average 4 to 5 sales in the ...
Add a banner to your shop and promote it on the Anka homepage
The banner is your advertising poster, it is visible on the homepage of your shop.You can also sponsor it so it appears on the Anka.com homepage. It is a good way to get known by the visitors and to attract them to your shop especially if the image ...
Make discounts
On Anka, it is possible to offer different types of discounts to your customers. Discounts Special offers Coupons 1- Discounts Discounts allow you to create basic discounts. You can create discount profiles and assign them to creations or products ...
Analyze the result of my boost pack
Two scenarios can appear after having expired your boost pack: You have not generated sales Too many products selected: Display credits can run out quickly if you boost several items at the same time. In this case, certain products will not benefit ...
Be more visible with search filters
Some buyers are in a hurry, while others know exactly what they want. They use the filter searches to better target their searches, this research is therefore an opportunity for additional visibility for creators who fall into the category selected ...
A step by step sale
A transaction in 5 steps: Step 1: The buyer places the order Step 2: The seller accepts the order Step 3: The seller sends the order Step 4: The buyer receives and evaluates his order Step 5: Payment in the Anka wallet Step 1: The buyer places the ...
How to accept an order ?
Once the order is placed you have 48 hours to accept it, Otherwise it is automatically cancelled and refunded to the purchaser's Anka wallet. To accept an order, follow the below steps: In the "Sales" tab of your account, select the relevant order 2. ...
How to contact a buyer ?
You can contact a buyer at anytime in the order page: Go to the "Sales" tab of your account Click "Contact the buyer" in the order page to send a message. You can find all your conversations in the "Conversations" tab of your account
Refunds, returns and exchanges of items
Return conditions: In accordance with European laws and Hamon law, buyers have a period of 15 days to make a return, following the receipt of their order. If the product conforms to the image/description and has no defects, the return costs are at ...
How to issue a full or partial refund of an order ?
You can issue a full or partial refund from your account. Go to the "Sales" section of your account Select the relevant order Click on "Refund" If you want to refund the entire transaction, check "THE SALE". If you wish to partially reimburse the ...
The product return management
You can now manage your product returns from your account. Returns management takes place in a few steps: The return address is automatically given to customers Please fill in your return address. It will be directly accessible by your client when ...
Contest a rating
If you believe that you have a rating that is unfair, slanderous or untrue, you can challenge it. You can then contact us here at help@anka.africa to explain the situation. We will intervene, analyze the situation and delete the comment if necessary.
How to get a sale invoice
On Anka, it is possible to download an order invoice for a buyer and for a seller. If a buyer wants an invoice for an order, he must request it directly from the seller. The invoice is available on the order, by clicking on "Invoice". It can be ...
How to open a shop on Anka ?
If you don't have an Anka account yet. To open a shop on Anka, you must first create an account with your email address. This is simple and free! Go to the ANKA HOMEPAGE and click on "Account" at the top right of the page. Click on "Register". Enter ...
My product was blocked
Why was my product blocked ? The Moderation team is constantly reviewing products in depth to ensure compliance. All products on the marketplace must respect Anka's General Terms of Services, along with local and international e-commerce laws. If one ...
Set my shop
To configure your Anka shop, you must first go to your account, in the "Shop" section of the side menu: From there, you can add a banner to your store (1), buy display credits to highlight your banner on the Anka.com home page (2), add a description ...
Choose your country of inspiration
You no longer have to choose between your country of dispatch and your country of inspiration. You can now choose your country of inspiration for all your creations and also choose your country of shipping. We take into account the address you ...
Set competitive shipping fees
Setting competitive delivery rates is crucial to attracting buyers and selling more. Why are shipping costs so important? This is one of the first pieces of information that buyers look at before deciding whether or not to order. Buyers tend to ...
Modify your shipping profile
To best develop your online business, it is essential to take shipping cost seriously. Over 50% of orders abandoned by buyers are linked to the excessively high shipping costs, and unclear shipping conditions. It is therefore important to know how to ...
The "Activity" section of my account
The "Activity" section of your account provides you with various statistics, in order to better understand your buyers and optimize your efforts. The statistics give you an overview of the performance of your activity over time: the number of sales, ...
How to configure my general conditions of sale ?
To configure the general conditions of your shop, Go to the "Shop" section of your account Complete your conditions in the "Custom terms & conditions of your shop" are Satisfied or refunded The time limit for exchanges on personalized products and on ...
Define the processing & delivery time of a product
As a vendor on Anka, you must be as transparent as possible with your customers because this is how you will succeed in building a trustworthy relationship with them. Most of the disputes on Anka are due to delays in the processing and delivery of ...
My shop does not appear on the site
There are 3 main reasons why a store may not appear on the site. Less than 3 products To be visible, a shop must offer at least 3 products in its catalog. "Holiday" mode activated The "vacation" mode allows a store to be temporarily offline if a ...
Put your shop offline
On Anka, you can put your shop off line temporarily or permanently. Put your shop off line temporarily To temporarily put your shop offline, go to the home page of your account, and click on "Set my shop offline": You can then finalize the processing ...
High price alert
You can compare your prices with the best products in your category. This feature will help you better set your prices, and position yourself compared to the best sellers. The purpose of this tool? Get an idea of the prices of bestsellers in the same ...
Add a product
Add an article To sell more and sell better, we recommend adding new products to your store every month. For information, the shops that sell best on Afrikrea have between 30 to 50 products, and regularly offer promotions. To add a product In the ...
How to establish a price for its products?
The simplest advice we can give is to match the prices of top sellers with similar designs. To make it easier, you have access to the average prices charged by all creators in a given category. You can also compare your price with those charged by ...
The ideal dimensions for images
For optimal display, the recommended dimensions are: For the banner: 3360 x 840 1680 x 420 1200 x 300 900 x 225 (width x height) For photos of product sheets: 3/4 portrait format Minimum 714 px wide and 1070 px high
Define article processing and delivery time
As a seller on Anka, you must be as transparent as possible with your customers, because this is how you will succeed in building a trustworthy relationship with them. Most of the disputes on Anka are due to delays in the processing and delivery of ...
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