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• I would like to cancel an order

  All products on Anka Shop are sold by independent vendors who manage their orders and stocks by themselves. To cancel an order, you should contact the vendor directly. Please follow this process to do it: Log into your Afrikrea account and click on ...

• I would like to delete my account

  We are sorry to see you are about to leave us. For deleting your account, please send your request here to help@anka.africa Do not hesitate to let us know your reasons, we might be able to help you if need be.

• Report a product

  Report a product If a product looks like counterfeit, the picture or the description has sexual or offensive content, or any other reason you judge useful, you can report it. To do so, go to product page and click on “report this product to Anka” ...

• How to unblock my account !

  If your account is blocked, you should have received an email stating the blockage reasons. If your shop has been blocked because of products that violate our terms of use, you can check our article moderation rules here. If you did not receive it ...

• My account is blocked or suspended

  If your account is blocked, you should have received a notification on your account and an email mentionning the reasons for blocking. Several reasons can explain the blocking of an account: Products breaking our terms of use: To access our term, ...