How to contact a buyer ?

How to contact a buyer ?

You can contact a buyer at anytime in the order page:

  1. Go to the "Sales" tab of your account



  1. Click "Contact the buyer" in the order page to send a message.



You can find all your conversations in the "Conversations" tab of your account


    • Related Articles

    • How to contact a vendor about an order ?

      If you have any questions about your order, try to reach out to the vendor directly. On desktop Log in to your Anka account. Click on "My Account". Click on "Purchases". Click on "Contact the vendor" next to the order you're interested in. Type your ...
    • How to get a sale invoice

      On Anka, it is possible to download an order invoice for a buyer and for a seller. If a buyer wants an invoice for an order, he must request it directly from the seller. The invoice is available on the order, by clicking on "Invoice". It can be ...
    • Shipping rules

      The sellers on Anka choose the carrier of their choice to ship their packages. However, We have a partnership with some carriers for every countries.This partnership allows you to benefit from reduced prices and various advantages. You will find more ...
    • My payment is rejected

      You tried using your card for payment on Anka and it did not go through The transaction may have been refused by your bank. It might be because of their security policy. We invite you then to contact them for authorization. Your recurring payment is ...
    • Understanding Credit Card Disputes and How You Can Stay Protected

      Credit card disputes are one of the most frustrating parts of selling online, and if you sell on ANKA, you may run into one at some point. We want you to know upfront: when a dispute happens, ANKA is in this with you. We advocate on your behalf, ...