Related Articles
How to contact a vendor about an order ?
If you have any questions about your order, try to reach out to the vendor directly. On desktop Log in to your Anka account. Click on "My Account". Click on "Purchases". Click on "Contact the vendor" next to the order you're interested in. Type your ...
How to get a sale invoice
On Anka, it is possible to download an order invoice for a buyer and for a seller. If a buyer wants an invoice for an order, he must request it directly from the seller. The invoice is available on the order, by clicking on "Invoice". It can be ...
Shipping rules
The sellers on Anka choose the carrier of their choice to ship their packages. However, We have a partnership with some carriers for every countries.This partnership allows you to benefit from reduced prices and various advantages. You will find more ...
My payment is rejected
You tried using your card for payment on Anka and it did not go through The transaction may have been refused by your bank. It might be because of their security policy. We invite you then to contact them for authorization. Your recurring payment is ...
How to return or exchange an item on Anka ?
You can now manage your product returns requests from your account. Returns management takes place in a few steps. But, before getting into the return process, you should please be aware of the conditions: The delay You have a period of 15 days after ...