Shipping rules
However, We have a partnership with some carriers for every countries.This partnership allows you to benefit from reduced prices and various advantages. You will find more information in the following article: Ship with Anka account: Benefits & Rates.
Shipping procedure
Once the order has been accepted, its status changes to “Ship”. The objective is then to dispatch the order as soon as possible. It is very important to be transparent and contact your client before he/she contacts you, to warn of a delay. This avoids the vast majority of disputes, inconveniences and the loss of money that goes with it.
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In case of delay in preparing the order, the vendor must absolutely notify the buyer, otherwise the customer can contact Anka customer service at help@anka.africa and request an immediate cancellation of the order.
We strongly recommend that you make tracked shipments, and always provide the tracking number to the buyer, specifying the carrier. We also recommend sending the link from the carrier's website to the buyer, so that the latter can track his package.
Tracking the shipment
Vendors are responsible for their orders until reception by the buyer. If a buyer does not receive his package, it is up to the vendor to contact his carrier in order to do everything possible to find the package, and reimburse the buyer if necessary.
It is important to note that, if you make a shipment without a tracking number, that takes very long for delivery and the buyer start getting impatient, he/she can ask for the cancellation. We really advise to use the carrier that provides an international tracking number.
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