Shop on Anka
You haven't heard back from the vendor
You haven't heard from the vendor about an order When you contact a vendor, he has 48h to reply. If she/he does not get back to you after that period of time, you can contact us to make a claim at help@anka.africa. We will contact the vendor in order ...
How do I change the shipping address for an order ?
To change the shipping address of an ongoing order: Log in to your Anka account Click on ?Purchases? Go to the concerned order , then click on ?contact the seller? Give the new address to the seller To make sure that the new address will be taken ...
I would like to cancel an order
All products on Anka Shop are sold by independent vendors who manage their orders and stocks by themselves. To cancel an order, you should contact the vendor directly. Please follow this process to do it: Log into your Afrikrea account and click on ...
How do I purchase an item on Anka?
Shopping on Anka is very simple. Follow these 5 steps. Step One - Find the Right Product Choose the category of creations you are looking for in the menu. To facilitate your search, the filters are at your disposal. You can filter by style / color / ...
My payment is rejected
You tried using your card for payment on Anka and it did not go through The transaction may have been refused by your bank. It might be because of their security policy. We invite you then to contact them for authorization. Your recurring payment is ...
How to change the currency and language on Anka Marketplace ?
Anka Marketplace is available in 2 languages, 150 currencies and 259 countries. The available languages are two notably French and English. Among the currencies we can mention Euro (€), Pound (£), Us Dollar ($) and many more. You can change the ...
How to contact a vendor about an order ?
If you have any questions about your order, try to reach out to the vendor directly. On desktop Log in to your Anka account. Click on "My Account". Click on "Purchases". Click on "Contact the vendor" next to the order you're interested in. Type your ...
I cannot find the refund in my wallet
03 times payment order You may have been refunded for an order but you are not able to see the funds in your wallet. This is probably because you have purchased several products or placed several orders from different shop at once choosing the 3 ...
How it works ?
On Anka, each seller is in charge of his shop, which he creates and manages with all the tools offered and this after having subscribed to a subscription plan. A commission of only 5 to 8% is taken on each sale. The designer puts his products online, ...
How it works !
On Anka, each seller is in charge of his Afrikrea shop and Anka account, which he creates and manages for €60 per quater (100€ per semester, or 200€ per year) with all the tools offered. A commission on sales is taken according to your revenue and ...
Why has my order been canceled ?
There are 3 reasons that explain why your order has been canceled: 1. The seller didn't accept the order in time Once your order is confirmed, the seller has 48 hours to accept it. Otherwise, it is automatically canceled. The seller certainly lacked ...
My order has still not been shipped
If your order is still not shipped and the given processing time has passed, you can request cancellation. To do this, simply go to the “Purchases” section of your account, click on the order then on the “Contact seller” button, and ask him/her to ...
Change the delivery address of my order
To change the shipping address of an ongoing order: Log in to your anka.africa account Click on "Purchases" Go to the concerned order , then click on "contact the seller" Give the new address to the seller To make sure that the new address will be ...
How to unblock my account !
If your account is blocked, you should have received an email stating the blockage reasons. If your shop has been blocked because of products that violate our terms of use, you can check our article moderation rules here. If you did not receive it ...
How to return or exchange an item on Anka ?
You can now manage your product returns requests from your account. Returns management takes place in a few steps. But, before getting into the return process, you should please be aware of the conditions: The delay You have a period of 15 days after ...
How to create an account on Anka?
Welcome to Anka! We will be happy to help you join our community. The registration is quick and easy Once your Anka account is confirmed, you can: Add items to your favorites Use Anka internal chat system Place your order To start, follow these ...
Acceptable methods of payment
You can choose within 03 ways to pay on Anka Marketplace: Credit card Virtual wallet Mix payment Credit card Select the "credit card" option as your preferred payment method, fill in your information and validate. Only the following bank cards are ...
Refund policy
Refunds are systematically made to your ANKA wallet. You can then choose to use the funds to place a new order, or transfer them from your online space to the payment method of your choice: Bank account, Orange Money, MTN Money or M-PESA. Please find ...
Customer's protection
Anka is a trusted third party. When you make a purchase, we hold the funds until you confirm reception of your order (through the rating email sent to you), or a month after its shipping. Rest assured that if you don’t get your order, we will proceed ...