Why has my order been canceled ?

Why has my order been canceled ?

There are 3 reasons that explain why your order has been canceled:


1. The seller didn't accept the order in time


Once your order is confirmed, the seller has 48 hours to accept it. Otherwise, it is automatically canceled. The seller certainly lacked responsiveness or hasn't logged in to her account.


2. The seller declined the order


If the seller is not able to honor a sale, she can decline the order. She is required to give you an explanation.


3. Anka canceled the order


On rare occasions, Anka might cancel your order. In that case, we will send you a message.


In any case, all refunds are automatically credited to your Anka dashboard. You can use it to make a new purchase or transfer it to your bank account.

    • Related Articles

    • I would like to cancel an order

      All products on Anka Shop are sold by independent vendors who manage their orders and stocks by themselves. To cancel an order, you should contact the vendor directly. Please follow this process to do it: Log into your Afrikrea account and click on ...

    • I cannot find my order

      To access your order: Log in to Anka account Click on "Purchases" Click on the order concerned. You can access to all the details of the order and contact the seller. You still cannot find your order If you placed an order and you cannot find it on ...

    • How to accept an order ?

      Once the order is placed you have 48 hours to accept it, Otherwise it is automatically cancelled and refunded to the purchaser's Anka wallet. To accept an order, follow the below steps: In the "Sales" tab of your account, select the relevant order 2. ...

    • I cannot find the refund in my wallet

      03 times payment order You may have been refunded for an order but you are not able to see the funds in your wallet. This is probably because you have purchased several products or placed several orders from different shop at once choosing the 3 ...

    • My order has still not been shipped

      If your order is still not shipped and the given processing time has passed, you can request cancellation. To do this, simply go to the “Purchases” section of your account, click on the order then on the “Contact seller” button, and ask him/her to ...