Customer's protection

Anka is a trusted third party. When you make a purchase, we hold the funds until you confirm reception of your order (through the rating email sent to you), or a month after its shipping.

Rest assured that if you don’t get your order, we will proceed to a full refund. If need be, we will refund you out of our pocket (it happens in some cases).

We also guarantee full refund of orders returned within 14 days as long as the item is not used or damaged. Returns of custom-made items, underwear and swimwear have to be authorised by the vendor first

When returning a product, be sure to provide a tracking number to the vendor in the "Purchase" section of the order. Then click on "ship" and enter the tracking number for the returned item. Once this is completed please click "submit" to complete the process of returning your item to the vendor. That allows us and the vendor to track the package and fully reimburse you.

• Related Articles

• Data protection

  Our security tips To protect Anka account and your personal data, we advise you to: Never give your bank information to someone you do not trust. Contact your bank for any suspicious transaction on your bank account. Block the transaction if ...

• Preventing fraud

  At Anka, we are doing our best to prevent the maximum of frauds. Many internal mechanisms are set up to detect potential fraud and to quickly take action. Those technics are constantly evolving to stay ahead of the fraudsters and their methods. Most ...

• Moderation guidelines for products

  The Moderation team is constantly reviewing products in depth to ensure compliance. All products on the marketplace must respect Anka's General Terms of Services, along with local and international e-commerce laws. A product valid for the Anka ...

• Vendor guidelines

  This guide is an operational and condensed summary of our terms of service ; for a complete and detailed understanding of all applicable provisions, please refer to the full general use conditions. ANKA Shop billing system and services 1- Services ...

• My product was blocked

  Why was my product blocked ? The Moderation team is constantly reviewing products in depth to ensure compliance. All products on the marketplace must respect Anka's General Terms of Services, along with local and international e-commerce laws. If one ...