This guide is an operational and condensed summary of our terms of service ; for a complete and detailed understanding of all applicable provisions, please refer to the full general use conditions.
ANKA Shop billing system and services
1- Services available on Anka Shop
Welcome to ANKA, which brings together ANKA Shop services (shop.anka.africa), as well as ANKA Ship and ANKA Pay. These services are operated by GSPlatformCo Inc. (a Delaware corporation) and its Affiliates (as defined below), including Mansaart USA, Inc. and GSPlatform NG Limited.
Anka Shop offers several services to all vendors to help them grow their businesses.
These services include:
- An optimized management of the online profile: tools to manage listings, inventory, and fulfillment, with a Customer service team available 7 days a week.
- Reduced shipping rates to encourage quick, reliable, and efficient deliveries to ensure customer satisfaction.
- The payment solution ANKA Pay, operated by GSPlatformCo Inc., allows vendors to receive payouts in a payment method of their choice, based on what is available in their country, and also provides visibility into sales through a dashboard.
ANKA (operated by GSPlatformCo Inc.) operates as a reseller. Customer payments made through the platform are revenues of ANKA. The relationship between the vendor (you) and ANKA is a business-to-business (B2B) transaction where ANKA purchases goods from you for resale.
2- Subscription
Using the ANKA services requires a subscription. Vendors may choose quarterly, semi-annual, or annual plans; therefore, save money by taking a formula over several months.
The different formulas of this Anka Shop subscription are as follows:
- Quarterly at €60
- Semi-annually at €100
- Yearly at 200€
Vendors receive payment equal to the retail price minus ANKA Shop's service and platform fees. Your entitlement to funds (Net Revenue) is established by a B2B vendor invoice addressed to ANKA, automatically generated from your dashboard after sales reconciliation.
Net Revenue is only due and payable to ANKA after receipt and validation of this corresponding vendor invoice. Submitting a payout request initiates the generation and processing of this B2B invoice, subject to validation by ANKA.
3- Fees and Deductions
Service fees, subscriptions, shipping labels, and adjustments are deducted from the vendor dashboard managed by ANKA (owned and operated by GSPlatformCo Inc.).
It can be triggered in three ways:
- A sale made on Anka Shop: platform and service fees are deducted from the vendor's payout.
- ANKA Pay: When the vendor is credited with the fee for a payment link made on the platform but not used on ANKA Shop.
- The purchase and generation of a shipping label: When a vendor generates and pays for a label to ship an order.
Vendors remain responsible for order fulfillment, shipping, and returns, under a policy that is in line with our return policy, as noted in general use conditions.
Products Policy
ANKA shop reserves the right to disable products that do not respect the list of authorized products, and those reported as copied or plagiarized from other online sources or other vendors. If this happens several times to the same vendor, then he/she risks getting his/her profile temporarily or permanently disabled/blocked, as mentioned in the terms and conditions.
Please find below details of our product acceptance policy.
1- Unauthorized products
- A. Whitening or potentially harmful cosmetic products.
- B. Products whose photos are not clear or of sufficient quality.
- C. Prohibited products are defined in the general use conditions.
- D. Fashion, art, and craft products that do not fit Anka Shop's definition of "African inspired" or "African and diaspora created and owned".
N.B.: "African and diaspora created and owned" refers to products that are designed, developed, elaborated, and owned by people of African descent, whether they live on the continent or abroad.
2- African-inspired products on Anka Shop
A product is considered "inspired by Africa" when it meets the following conditions:
- It is composed of African materials of origin or use, whether it is the fabrics, pearls, patterns, or other components of the product.
- It conveys a message or meaning clearly related to African or "Afro" culture.
- Cosmetics and food products with a message or meaning clearly related to African or "Afro" culture.
- All products that the ANKA Shop team accepts are described as African-inspired craft.
3- Plagiarism and copyright rules on Anka Shop
The products considered to be a copy or plagiarized by the ANKA Shop team will be automatically disabled. If this happens several times with the same vendor, then he/she is at risk of getting his/her profile temporarily or permanently disabled/blocked.
- A. It is forbidden to use photos from other brands or sites. You must only add pictures that belong to you.
- B. You are not allowed to offer products identical to those of another existing brand on Anka Shop.
- C. We also encourage you to help by "flagging" products that do not comply with this policy. To do this, you need to go to the product page of this product and click on "Report this product to Anka Shop."
Regulation on the Processing of Orders, Cancellations, and Refunds
1- Before Publishing
- Ensure that the visuals accurately reflect the product colors and that these colors are mentioned in the description and selected as specifications.
- Ensure that the dimensions are mentioned in the description.
- Ensure that the delivery times represent the maximum number of days between the order and receipt, including the manufacturing time.
- Regularly check sizes and inventory to avoid errors when updating the platform.
- The address indicated on the account is considered the default product return address.
If a customer receives a product that turns out to be non-conforming, they will be fully refunded after returning the item in question.
A product is considered "non-conforming" if evidence provided proves that:
- The product arrived damaged
- There is a manufacturing defect
- The color is different from the product photo
- The product is not the same as the one presented in the product photo
- The materials and other descriptive elements are different from reality
- The size or measurements communicated were not respected
3- Type of Refund upon Order Cancellation
Case | Total Order | Total Order - Shipping Cost | Total Order + Shipping Cost | Vendor’s Exceptions |
Order “To Ship” | X |
|
|
|
Order Shipped Without a tracking number or proof | X |
|
|
|
Order shipped With Tracking or Proof of Shipment: Tracking Number Does Not Report Progress, and No News | X |
|
|
|
The customer has refused delivery because he/she is asked or required to pay customs fees | X |
|
|
|
The customer specifies when ordering that he wishes to receive it for a specific date, and that date has exceeded | X |
|
|
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Order received: Cancelation request made before 15 days after receipt; the product is compliant and has no defects |
| X |
|
|
Order received: Cancelation request made before 10 days after receipt; the product is not in conformity or presents a defect (proof of the customer) |
|
| X |
|
Order received: Cancelation request made after 15 days after receipt, and the product is compliant and without defect |
|
|
| X |
N.B.: Underwear is not eligible for return and refund except it's different of the listed pictures