Change Subscription Plan / Cancel my subscription
Upgrading extends the duration for your next plan.
Downgrading means your next plan will be shorter than your current plan.
Cancelling means your access to ANKA services stops after the end date of your plan.
Upgrade or Downgrade my subscription
The following steps will help you upgrade/downgrade your chosen subscription plan:
- Log in to your account
- Go to the " Subscription" tab of your account
- Click on " Change Plan " then " Change Plan "
- Select the new plan that suits you best.
How duration adjusts ?
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Your new subscription plan starts at the end on the ongoing plan.
Let's say you subscribed for 03 months on January 1st, 2022 which is supposed to end on April 1st, 2022
On February 1st, you decide to upgrade to a yearly plan.
At the due date of your ongoing subscription (which is April 1st 2022), your renewal will be done with the new plan chosen; the yearly plan.
Your new plan will then start on April 1st 2022, and end on April 1st,2023
The same logic applies if you downgrade.
Let's say you subscribed to a yearly plan on January 1st,2022.
On February 1st, you change your mind and downgrade to quarterly plan. Your plan still runs for a year, and on February 1st 2023, the due date, you are billed for a quarterly plan for the renewal.
Cancel my subscription
Cancelling does not change the expiration date, you can use ANKA services until the very last day.
It only cancel the renewal of your subscription.
For the cancelation,
- Log in to your account then go to the " Subscription" tab of your account.
- Click on " Manage plan" and " Change plan"
*Note that you can cancel your subscription at any time on ANKA. *
- Click on the red "Cancel Subscription" button to continue the cancellation process
Confirm the cancellation request by clicking on “ Cancel Subscription”, on this new window
A window will appear where you have the opportunity to tell us the reason for your cancellation.
This helps us better meet the needs of the community.
Finally, click on the " Confirm Cancellation" button to validate your cancellation request.
Once the cancellation is finalized, a confirmation message will appear as shown in the image below.
Should you have any question, feel free to reach out to us at help@anka.africa
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