Overview on Shipment Rebilling

Rebilling refers to the process of charging a r shipper for additional costs that were not included in the initial transaction. This typically happens when there are adjustments or extra fees that need to be covered after the original billing.

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It occurs when shipping carriers review a shipment and identify differences between the declared and actual shipment details. Common reasons for rebilling include:

• Weight and Size Adjustments: If the actual package weight or dimensions exceed what was initially declared, the carrier may charge the difference.

• Address Corrections: If an incorrect or incomplete address was provided, resulting in additional processing or redelivery fees.

• Service Upgrades or Surcharges: If the shipment required extra handling or was upgraded to a different service level.

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Once it happened, you will be notified from your account in the shipping tab. Being notified of a rebilling for a given shipment, does not mean it is definitive. You can still dispute it with proof associated.

Here below are the steps for navigating the rebilled shipments and raise a dispute if the case.

How to raise a dispute for Rebilling from your Anka account ?

Step 1: Log Into Your Account and access your shipping dashboard

• Go to the website and **log into **your account

• Go to the ‘Shipping’ section.

Step 2: Go to the Rebilled Shipments

• Look for the **‘Rebilled’ **tab. The shipments there are having surcharges.

• Click anywhere on the shipment row (but not on the tracking number as it may redirect you elsewhere).

Step 3: Review Rebilling Details

• Once you click on a rebilled shipment, you’ll see the breakdown of charges **such as **:

• • • • • • Original declared weight vs. re-measured weight.

• • • • • • Additional costs (e.g. weight adjustment fee, fuel surcharge)

• • • • • • Etc..

• If you agree **with the rebilled charge, please click on **Agree and Pay
• If you disagree with one or more rebilled charged for a shipment, click on Disagree and Dispute. Then follow the next step.

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Step 4: Raise the Dispute (If applicable)

• If you disagree with the rebilled charges and have proof (e.g. photos/ videos of package weight), you can submit a dispute. Note that without proof, it will be complicated to support the dispute.

• You’ll find two dispute buttons on the page — either one works. Click on one of them.

Step 5: Submit Your Evidence

On the dispute page, you can:

• Upload an image (e.g. weight on scale; package measurements).
• Upload a video
• Write a description explaining why you disagree with the charges.

After attaching files and writing your explanation, click ‘Submit Proof’

NOTE: Timing Is Important

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• You have 48 hours from the time the email was sent to submit your dispute before the rebilled charges are applied to your wallet.

• After 48 hours, you can still raise a dispute, but the charges might have already been deducted. It could be removed after analysis

Step 6: Await Review

• Once submitted, the dispute will be reviewed by the ANKA team

• We will check your evidence and approve or deny the dispute accordingly

• You will be notify of the outcome